Canadian Red Cross (Friendly Calls Program)

• Background/police check required
• Appropriate for volunteers aged between 18 and 55
• Appropriate for volunteers aged 55 and over
• Training or orientation required

The Friendly Calls Program team is looking for volunteers to be part of their mission. Because of our network of compassionate and warm Friendly Calls volunteers, thousands of Canadians looking for connection, can look forward to a friendly phone call and visit every week. As a volunteer in this role, you will: Establish and maintain regular telephone contact with assigned program participants for the purpose of providing companionship and emotional support, and connections to community resources as required; Consult with Friendly Calls Coordinator or designate for contact with other health professionals and for referrals to other services; Keep detailed accurate records Escalate any concerns regarding assigned program participants to the coordinator/designate; and participate in ongoing learning opportunities as required. You bring these essential talents: Commitment – to the Fundamental Principles of the Red Cross Movement and the core competencies of team excellence, service excellence, accountability and results focused Customer Service Skills – dedicated to supporting those affected by loneliness and/or isolation, remain focussed and respond decisively. Language fluency – to deliver services in English; additional languages are an asset. Communication skills – attuned to supporting with active listening and the ability to explain and confirm understanding, express empathy. Attention to detail – completing forms and providing statistics. Computer use – ability to enter data into a spreadsheet or database, email, as well as ability to access online training. Teamwork values – sharing information, helping team members, respectful of diversity, approachable, building relationships. Dependable and reliable. A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the CRC. Opportunities available: Barrie, Angus, Innisfil, Collingwood, Midland and Muskoka